We love our customers and want to keep people happy.
We set out to do everything right and delivery is one of the important ones! We know you want to receive your bonk lube order with no fuss so you can get on with getting it on… We go to great lengths to make this process as smooth as possible and want you to get in touch if you have any questions, queries or quibbles – How to get in touch with Rua Ventures Limited, the proud makers of all bonk lube products.
Email us using our contact form or, send a letter to our address for service:
27b Landing Road
We want you to receive bonk lube in the same condition as it left us. Any orders damaged during delivery should be sent back to Rua Ventures Limited within 7 days of receiving them. They will be replaced or refunded.
Rua Ventures accepts all major credit cards (MasterCard & Visa, Amex, JCB, Discover) through the secure online store www.bonklube.com and is the name that will appear on your cardholder statement. We use the DPS & Paypal payment systems, which offer a secure method of payment. If you have any concerns, or would like to make a special arrangement for payment please get in touch. All purchases (within NZ) of Rua Ventures through the online store include GST.
Returns – Refund
If you are not satisfied with your purchase, it may be returned within 7 days of receiving it along with the reason for return. If the reason for return is deemed appropriate by Rua Ventures we will refund the product purchase with in 7 days however the postage will not be refunded.
Based on our standard terms no delivery will be made until full payment is received, and all freight (or international freight) addresses, and customer details, are clear and unmistakable. Rua Ventures accepts no responsibility for return freight costs if customer addresses have been provided incorrectly through our online store and customer purchase process.
We freight bonk lube within 1-3 business days following the receipt of payment. Bonk lube is forwarded within by a reputable New Zealand freight company.
Note: International freight charges do apply (refer to the bonk lube website) or email us at firstname.lastname@example.org for freight enquiries. Overseas delivery times using international air: (These are approximate times only.) Australia: 7-10 working days. South Pacific: 7-10 working days. North America and East Asia: 7-10 working days UK/Europe: 7-10 working days. Rest of World: 7-10 working days.
Note: Please email us with any specific freight requirements you may have. For example: Bulk orders (over 12 units via our website order process), Delivery by a specific date OR other requirements you may have. We will let you know whether or not we are able to meet your special requirements.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges in the country of destination must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Rua Ventures Limited you are considered as the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If you have any concerns please contact us.
Exchange rate fluctuations
The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are processed. During this process we incur irreversible fees. Therefore, while Rua Ventures knows orders sometimes need to be changed, we can’t do it for free after a certain point. The powers that be ensure we stick to the following:
- If you cancel your order before it has been shipped, Rua Ventures will refund your transaction in full.
- If you cancel your order AFTER it has been shipped, the cancellation will be treated as a return (see above).
- Orders refused at delivery will not be refunded.